Last updated: January 28, 2026
Boutique Hotels of California (“BHC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit boutiquehotelsofcalifornia.com and related websites, or when you interact with us online.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect information in the following ways:
Information You Provide Voluntarily
You may choose to provide personal information when you:
- Subscribe to our newsletter
- Complete a contact or feedback form
- Apply for membership or submit inquiries
- Communicate with us via email or other correspondence
This information may include your name, email address, phone number, business affiliation, or other details you choose to share.
Information Collected Automatically
When you visit our website, we may collect non-personally identifiable information such as:
- Browser type and operating system
- IP address
- Pages visited, access times, and referring websites
- General geographic location
This information is used in aggregate to analyze site usage, improve performance, and maintain security.
How We Use Information
We use collected information to:
- Respond to inquiries and provide requested information
- Deliver newsletters, updates, and communications you’ve opted into
- Improve website content, functionality, and user experience
- Support membership services, events, and programs
- Monitor site performance and prevent misuse
We do not sell or rent personal information.
Information Sharing
We may share information only as necessary and in limited circumstances:
- With trusted partners and service providers who support our operations (such as email platforms or hosting services)
- With affiliated organizations, including the California Hotel & Lodging Association (CHLA), when relevant to membership benefits or services
- When required by law, legal process, or to protect the rights, property, or safety of BHC or others
Any shared information is handled in accordance with this Privacy Policy.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Understand how visitors use our site
- Improve content and navigation
- Maintain security and site functionality
You may adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.
Data Security
We take reasonable administrative and technical measures to protect personal information from loss, misuse, or unauthorized access. Access to personal information is limited to those who need it to perform specific functions.
However, no method of transmission over the internet is completely secure. You share information with us at your own discretion and risk.
Your Choices + Access
You may:
- Request access to, correction of, or deletion of your personal information
- Opt out of marketing or newsletter communications at any time
To make a request, please contact us at: [email protected]
Third-Party Links
Our website may include links to third-party websites, including member hotel sites and partner organizations. We are not responsible for the privacy practices or content of those external sites and encourage you to review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated revision date. Continued use of the site constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our information practices, please contact:
Boutique Hotels of California
414 29th St. Sacramento, CA 95816-3211
Phone: 800-373-9251 or 916-554-2668
Email: [email protected]
Gift Certificate Policy
As of November 21, 2025, Boutique Hotels of California (formerly the California Association of Boutique & Breakfast Inns – CABBI) has suspended sales for the CABBI Gift Certificate Program.
If you currently hold a valid CABBI gift certificate:
- Your certificate will continue to be honored at participating Boutique Hotels of California member properties.
- Certificates do not expire and retain their full value until redeemed.
- Balances under $10 may be redeemed for cash upon request, as required by California law.
For questions or assistance redeeming a certificate, please contact us at [email protected].